FAQ

WHEN WILL I GET MY ORDER?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time  depends on your location, but can be estimated as follows: 
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days
COVID UPDATE: Due to precautions we are taking as a company fulfillment and shipping times may be slightly delayed. 
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WHAT IF I PUT THE WRONG SHIPPING ADDRESS?
If you have a submitted an order with the incorrect shipping address, you may reach out to info@apexdsc.com. If your order is past the fulfilled state we cannot change or edit any information, but if you let us know quick enough after submitting your order we may be able to edit it. Please make sure to double check all customer info before finalizing your oder! 
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WHERE WILL MY ORDER SHIP FROM?
We work with an on-demand order fulfillment company with facilities worldwide! 
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WILL I BE CHARGED CUSTOMS FOR MY ORDER?
An additional customs and tax fee can occur on international orders. This fee is not in our control  and is assessed by your local customs office. Customs policies vary widely for every country so  please check with your local customs office directly to see if they apply duties and taxes to your  purchases.
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MY ORDER SHOULD BE HERE BY NOW, BUT I STILL DON'T HAVE IT. WHAT SHOULD I DO?
Before getting in touch with us, please help us out by doing the following: 
1. Check your shipping confirmation email for any mistakes in the delivery address.
2. Ask your local post office if they have your package.
3.Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the post office or at your  neighbor’s, get in touch with us at info@apexdsc.com with your order number.  If you did find a mistake in your delivery address, we can send you a replacement order, but  shipping will be at your own cost. 
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HOW DO I TRACK MY ORDER?
You’ll receive a tracking link via email when your order ships out. If you have any questions about  your tracking or shipment, please email info@apexdsc.com
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I RECEIVED A WRONG / DAMAGED PRODUCT, WHAT SHOULD I DO?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you  quickly, please email us at info@apexdsc.com within a weeks' time with photos of the  damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible!  
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WHAT'S YOUR RETURN POLICY?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let  us know by contacting us at info@apexdsc.com!
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DO YOU OFFER REFUNDS?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at info@apexdsc.com with photos of wrong/damaged items and we’ll sort that out for you.  
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CAN I EXCHANGE AN ITEM FOR A DIFFERENT COLOR / SIZE?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our  sizing charts—we have one for every item listed on our store, in the product description section.  Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let  us know at info@apexdsc.com within a week after receiving your order. Include your  order number and photos of the mislabeled item, and we’ll send you a new one, or issue a  refund!
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CAN I STOCK YOUR ITEMS IN MY STORE?
Please contact info@apexdsc.com for all inquiries regarding carrying Apex Brands products.
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IF I HAVE A SPECIFIC INQUIRY, WHO CAN I CONTACT?
For all specific inquiries not listed above please contact info@apexdsc.com